We care about your privacy
Last Updated: April 2024
Security is the top priority for dnata logistics, and this includes the security of your personal data. In this Privacy Statement, we inform you of how and why we collect, process and use personal data. This information is particularly intended for:
- users of our websites and apps
- individuals who use or may be interested in our services
- contacts at our business customers and partners
- individuals who contact us
- recipients of our newsletters, personalized offers, and other marketing communications and activities
- participants in research campaigns, customer panels, and customer satisfaction and opinion surveys
- visitors of our company locations
We are dnata logistics, Our address dnata building & Al Ramoul Warehouse, 1st Floor, dnata building, Street 54, Community 214, Al Ramoul, P.O. Box 5514, Dubai, UAE
Your data is collected by us through your use of the dnata logistics Website.
UPDATES
We may amend this Privacy Policy from time to time to keep it up to date with legal requirements and the way we operate our business. If we decide to change our Privacy Policy, we will place any updates on the dnata logistics website. Please regularly check the dnata website for the latest version of our Privacy Policy.
Acceptance of Contract Terms: Jurisdiction
In exchange for accessing, browsing and/or using the Site, you agree to be bound by these terms and to comply with all applicable laws and regulations, including without limitation United Arab Emirates (UAE) Federal Law No. (7) of 2002 On Copyrights and Related Rights thereof. You represent that you have the legal authority to accept these Web Site Terms of Use on behalf of yourself or any party you represent. Use of the Site is unauthorized in any jurisdiction that does not give effect to these Web Site Terms of Use, including without limitation this paragraph. If you do not agree to these terms, do not use the site.
How we use your information?
- Use our websites
- How we store your data
- How long do we keep your data
- When you submit an enquiry via our website
- Users feedback survey
- When will we send you marketing?
Use our websites
We use cookies on our website. By using the service, you consent to the use of cookies. Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the service, your choices regarding cookies and further information about cookies.
Protection of your personal information
We have implemented and maintain appropriate technical and organisational security measures, policies and procedures designed to protect the personal information that you share with us and safeguard the privacy of such information.
Sharing your personal information with others
We share your personal information in the manner and for the purposes described below:
- third parties who help us manage our business and deliver our products and services, IT and back office support, fraud detection, customer service support, marketing, research and analysis.
- with governments, government organisations and agencies, regulators, law enforcement and others as permitted or required by law to generally comply with all applicable laws, regulations and rules, and requests of law enforcement, regulatory and other governmental agencies.
How we store your data
We may also collect personal data about you ourselves or automatically such as IP Address, geolocations, and contact information.
We will actively review the information we hold and delete it securely, or in some cases anonymize it, when there is no longer a legal, business or customer need for it to be retained. If you stop interacting with us as a customer, we will remove or anonymize your information after 7 years.
How long do we keep your data
We keep your information for no longer than is necessary for the purposes it was collected. The length of time we retain your personal information for is determined by operational and legal considerations. We review our retention periods on a regular basis.
When you submit an enquiry via our website
When you submit an enquiry via our website, we ask you for your name, company name, country of residence, email address and contact number. We also ask for which service you like to enquire about.
We use this information to respond to your query, including providing you with any requested information about our services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.
Users feedback survey
When you take part in our feedback survey, we record your name, your email address, your organization name, your job role and your phone number along with your answers to questions regarding your opinion of and use of our services.
We use this information to develop and improve our services together with our customer relationships. Your job role, organization and some or all of your comments may be publicly displayed on our website as a testimonial but only if we have your consent to do so.
When will we send you marketing?
When we have your permission we will send you marketing communications from dnata logistics. As dnata logistics we do sometimes send marketing communications that include a products and services related to the logistics services you are undertaking, as well as our own.
If you are subject to laws that provide you with such rights, depending on certain exceptions, and in some cases dependent upon the processing activity we are undertaking, you may have certain rights in relation to your personal information.
If you wish to access any of the rights set out above, we may ask you for additional information to confirm your identity and for security purposes, in particular before disclosing personal information to you. We reserve the right to charge a fee where permitted by law, for example, if your request is manifestly unfounded or excessive.
You can exercise your rights by emailing us at privacy@dnata.com or by sending us a communication at Data Privacy Office, Emirates, P.O. Box 686, Dubai, United Arab Emirates.
We may not always be able to fully address your request, for example, if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.
